How it works

How Quadra works

Quadra is operational intelligence for Support. It is designed around four steps: connect, observe, understand, act.

1. Connect your Support stack

Quadra connects to the systems where your Support data already lives.

2. Quadra continuously analyses your operation

Specialised modules look for patterns across performance, quality, customers, conversations and operational behaviour.

3. Aura connects the intelligence

Ask questions in plain English, investigate signals and understand why something changed.

4. Take the next step with context

Coach your team, investigate an issue, contact a customer, brief Product or share with leadership.

The modules

Six specialised modules, each focused on a different area of Support. They can operate independently, while Aura connects their intelligence together.

Signal (Proactive detection): Spot what changed. Signal continuously monitors Support activity for unusual patterns, emerging issues and meaningful changes that might otherwise go unnoticed. Your best proactive partner.
Pulse (Operational intelligence): Know how Support is performing. Pulse helps leaders understand operational health, workload and performance patterns across the Support organisation. Check the heartbeat of your operation.
Assure (Quality intelligence): Understand the quality behind the metrics. Assure analyses Support interactions for recurring quality patterns, behaviours and coaching opportunities — without relying entirely on manual ticket reviews.
Shield (Customer risk): See frustration before the escalation. Shield identifies changes in customer frustration, repeated problems and Support behaviour that may indicate increasing account risk — so a manager can step in before the customer asks for one.
Evolve (Customer & product intelligence): Turn conversations into product intelligence. Evolve identifies recurring questions, product friction, feature requests and emerging themes hidden across Support conversations. Build what actually matters.
Spark (Intelligent gamification, coming soon): Because morale matters. Spark turns real Support performance and achievements into meaningful recognition, helping leaders reward the people behind the numbers.

Works with your existing tools

Quadra sits on top of your existing Support tools and creates one intelligence layer across the operation.

Zendesk, Intercom / Fin, Salesforce, DevRev. More to come.

Illustrative data

Dashboards and examples shown on this site use illustrative data.